Privacy Policy

1 Information We Collect

We collect information you provide directly when making a booking, creating an enquiry, or contacting our concierge team. This includes:

• Full name, email address, and phone number
• Travel dates, guest count, and stay preferences
• Wedding or event requirements and special requests
• Payment information (processed securely by third-party providers)

We also automatically collect certain technical data including your IP address, browser type, device information, and browsing behaviour on our platform through cookies and similar technologies.

2 How We Use Your Data

Your personal information is used to:

• Process and confirm your hotel bookings and enquiries
• Communicate with you about your reservations and requests
• Personalise your browsing experience and recommend relevant stays
• Send occasional marketing communications (with your consent)
• Improve our platform, content, and services
• Comply with legal obligations and resolve disputes

3 Data Sharing

We do not sell your personal data. We may share your information with:

• Partner hotels and venues: To process your booking or enquiry
• Service providers: Payment processors, email services, and analytics platforms that help us operate
• Legal authorities: When required by law or to protect our rights

All third-party partners are contractually obligated to protect your data and use it only for the specified purposes.

4 Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for site functionality (session management, preferences)
• Analytics cookies: Help us understand how visitors interact with our platform
• Marketing cookies: Used to deliver relevant content (only with your consent)

You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect site functionality.

5 Data Security

We implement industry-standard security measures to protect your personal data, including encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6 Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact our Grievance Officer using the details below.

7 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking data is retained for a period of 3 years after the completion of your stay. Marketing consent records are retained until you withdraw your consent.

8 Third-Party Links

Our platform may contain links to third-party websites, including partner hotels and external services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Our platform is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting a notice on our platform and updating the effective date at the top of this page. We encourage you to review this policy periodically.